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BT Group

Build, Connect, Accelerate, 2024 to FY30

At BT, we connect for good
BT Group’s purpose

Build, Connect, Accelerate

BT Group runs Openreach, which builds and wholesales the UK’s fixed lines, and sells to consumers and businesses through BT, EE, and Plusnet. Its strategy has three priorities: build the networks, connect customers to them, and accelerate its own modernisation. In June 2026 it agreed to put its international business into a joint venture with Verizon, to focus on the UK.

£3.7 billion of savings by FY30

Gross annualised cost savings

£1.5bn delivered of £3.7bn

Cost to achieve

£0.8bn spent of £1.4bn

One socket for every £100 million, after two years of the plan.

Build

  • Reach 25 million premises with full fibre by December 2026.
  • Bring EE’s 5G+ to 99% of the UK population by the end of FY30.
  • Openreach passed a record 4.8 million premises in FY26, 6.3 million of its 23 million in rural areas.

Connect

  • Connect more customers to full fibre and 5G across BT, EE, and Plusnet.
  • 9.4 million premises were connected to Openreach full fibre by June 2026, a take-up of 40%.
  • BT Group’s net promoter score reached a record 33.4 in FY26.

Accelerate

  • Reach £3.7 billion of gross annualised cost savings by FY30, raised from £3.0 billion, at a cost of £1.4 billion.
  • £1.5 billion of savings were delivered in two years, at a cost of £0.8 billion.
  • Total labour resource fell 7% in FY26 to 108,000, and repair volumes at Openreach by 18%.

25 million premises by December 2026

In May 2021 BT raised its full fibre target from 20 million premises to 25 million by the end of 2026. EE’s 5G+ is to reach 99% of the UK population by the end of FY30.,

Full fibre premises passed

23.4m

First target, 20mTarget, 25m by December 2026

9.4m connected, 40% take-up

5G+ population coverage

77%

Target, 99% by the end of FY30

About £3 billion of free cash flow by FY30

BT expects capital spending to fall by more than £1 billion from FY26 in the mid-term, and normalised free cash flow to rise to about £2 billion in FY27 and about £3 billion by FY30.

FY26

FY27Guidance

FY30Guidance

Capital spending, excluding spectrumNormalised free cash flowCapital spending more than £1 billion below FY26’s in the mid-term.

  1. A deadline that was raised, then met.

    In May 2021 BT raised its full fibre target from 20 million to 25 million premises by the end of 2026, and has reported the build against it every quarter since. We recommend one physical target with a date, reported the same way each time, for any plan built around a long programme of work.

  2. Cash flow is the result the plan points to.

    The build, the cost savings, and lower capital spending all lead to one figure: normalised free cash flow of about £2 billion in FY27 and £3 billion by the end of the decade. We recommend naming the one result the priorities add up to, so each piece of work can be traced to it.

  3. A plan extended in the open.

    BT raised its savings target by £0.7 billion, added a year, and said the cost to achieve would rise by £0.4 billion. We recommend showing the new cost alongside a bigger target, so the change can be judged on both.

Sources

  1. 1. BT Group plc (2026). Annual Review 2026. Annual review, accessed 28 September 2026. bt.com
  2. 2. BT Group plc (2021). BT to increase and accelerate FTTP build to 25m premises by the end of 2026. Newsroom, May 2021. newsroom.bt.com
  3. 3. BT Group plc (2026). BT continues to deliver: record fibre build, connections and customer satisfaction. Results for the full year to 31 March 2026, May 2026. newsroom.bt.com
  4. 4. BT Group plc (2026). BT delivered a solid start to the year, with continued strategic momentum. Results for the three months to 30 June 2026, July 2026. newsroom.bt.com

Headwater is not connected with BT Group plc or Verizon. BT, EE, Plusnet, and Openreach are trade marks of their owners. Updated 28 September 2026.

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